Refund policy

Returns

We want you to love your purchase. If you're not completely satisfied, you may return most items within 30 days of delivery for a refund or exchange.

To be eligible, items must be unused, in their original condition, and in their original packaging. To start a return, email us at td.lu@outlook.com with your order number and the reason for the return, and we'll reply with instructions.

Return Shipping

For change-of-mind returns, customers are responsible for the cost of return shipping. We recommend using a tracked shipping method, as we can't guarantee receipt of items shipped back without tracking.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you received the wrong product, we've got you fully covered. We'll send a free replacement or issue a full refund, and we cover all return shipping costs in these cases. Just email us within 30 days of delivery with your order number and a photo of the issue.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Non-Returnable Items

For hygiene and safety reasons, certain items can't be returned once opened or used. Items marked as final sale are not eligible for return.

Contact

Questions about a return? Email us at td.lu@outlook.com and we'll be happy to help.